Terms and Conditions


In this agreement the words below shall mean:

  • A client is someone who has an active short-term policy with us. This includes any members of your family, who are covered under your policy.
  • A non-client is someone who does not have an active policy with us but who is 18 years or older and qualifies to use our services.
  • The words “us”, “we” or “our” refer to Entresure Tech.
  • The words “you” or “your” refer to a client or a non-client.

This agreement is a binding agreement between you (client or non-client) and us.

This agreement sets out the Terms and Conditions governing your use of the services provided for through the Entresure app, so it is vital that you read it carefully.

If you are uncertain and do not agree with the Terms and Conditions, Privacy Policy, Disclaimer or other annexures that should be read in conjunction with these Terms and Conditions, then you should not accept them.

Please note that we will only be able to provide you with the services in the event that you have accepted the Terms and Conditions of this agreement by clicking on the “REGISTER” or/and “CONFIRM” button when registering with us and by making use of the services offered by the app.

By clicking on the “REGISTER” or/and “CONFIRM””SUBMIT” or “ACCEPT” button, you further hereby consent that we may send you promotional material or details about our products and services which we think may be of interest to you.

The use of this Entresure app and associated services shall not be available to any persons under the age of 16.

This agreement shall start when you: download the software that enables you to access the services on our Entresure app and when you register and accept the Terms and Conditions applicable; or use the services available on our Entresure app.

By the continued use of the app you agree that you consent to the newest version of the terms and conditions which may change from time to time and can be accessed .

Entresure App:

When you download the Entresure app and finalise registration on your smartphone or tablet, you will be bound to these Terms and Conditions as soon as you make use of any of the services offered. Should you decide that you do not want to be bound by these Terms and Conditions before making use of the services, please uninstall the Entresure app.

Entresure grants you the right to install and use the Entresure app on multiple devices that you control for the sole purpose of accessing the available services.

You are responsible for ensuring that your mobile device is capable of downloading the Entresure app. No fee is payable for the downloading of the Entresure app.

You are however responsible for paying all charges and costs of the network service provider that you incur when using the service channels, i.e. data charges.

To ensure that the Entresure app operates correctly, you must use the recommended hardware and software. The Entresure app has been designed to operate with your mobile device or tablet according to the manufacturer’s specifications. Modifying the device or its operating system may result in the Entresure app not operating properly or not operating at all.

For full functionality the app requires Android version 5 and up, as well as iOS version 8 and up. Older versions may experience difficulties or have limited app usage available.

You must also check for software updates regularly as these may contain certain important updates for the functioning of the Entresure app.

It shall be your responsibility to delete or remove the Entresure app from your mobile device if you transfer or sell your mobile device to a third person and we will not be held liable for any loss or damages should you fail to do so.

The right to use the Entresure app is revocable, should we deem it necessary and appropriate.

Use of services of the Entresure app

Once the Entresure app is downloaded and you have registered, you will have access to use the services as provided for through the Entresure app.

The following services are available in respect of the Entresure app:

  • Promotions
  • Qualifying Deposits
  • Referrals
  • Community Engagement


We may, from time-to-time, run Promotions and these may take the form of bonus offers (whether real-money bonuses or some other form of incentive), prize draws, competitions, rewards programs, contests, leagues, tournaments or other form of Promotion, or a combination of any of these.

The particular form of Promotion will be described, and full details set out, in the communications (such as e-mails, computer pop-ups and letters) we issue to tell you about each Promotion (each a Promotion Communication) and/or on the individual web landing page for the relevant Promotion.

For the purposes of all Promotions, the promoter is the entity you have contracted with under the Terms and Conditions of Use (“We”, “Us” and “Our”).

The period of time during which each Promotion will run (Promotion Period) will be specified in the applicable Specific Promotional Terms. Each Promotion will automatically close at the end of the relevant Promotion Period, at which point no further participation in that Promotion will be possible. Where no Promotion Period is specified the relevant Promotion will end when it is discontinued on the Platform.

To be eligible to participate in any Promotion, You must:

(a) be eighteen (18) years of age or older, or the legal age of majority in Your home country, state or province;

(b) be legally entitled to use our services in accordance with Our Terms and Conditions of Use;

(c) if the Promotion is specifically intended for players who are residents of and/or located in a particular country as stated in the applicable Specific Promotional Terms, be a resident of and/or located in that country;

(d) unless the applicable Specific Promotional Terms indicate that a “no purchase necessary” route is available and subject to section 5.2 below, have successfully completed registration on the Platform for the relevant service and opened a real money player account (Account) in accordance with Our Terms and Conditions of Use;

(e) satisfy any other eligibility criteria set out in the relevant sections of these Standard Promotional Terms in respect of certain general categories of Promotion and in the applicable Specific Promotional Terms; and

(f) not be an Unauthorised Person (as defined in section 6, below);

To be eligible to participate in any Promotion which is stated to be intended for new users or which is described as a “new user” or “sign up” offer (or similar), You must not previously have opened and made a deposit into an Account on any of Our Services. Such Promotions may not be used in conjunction with any other Promotion.

The identity of each participant in a Promotion will be determined from all or any combination of the following: name, address, email address, credit/charge/debit card number, IP address and other forms of identification which may be required. We reserve the right to request further information from you if you wish to participate in certain Promotions

Unless otherwise indicated in the Promotion Communication, participation in each Promotion is open to players from any of Our Platforms but is limited to one per person, family, household, address or organisation to whom we send the Promotion Communication.

We reserve the right to restrict participation in certain Promotions to members who fulfill specific selection criteria. Where a Promotion Communication permits multiple participants, we reserve the right, in our sole discretion, to limit the number of participants.

Unless otherwise indicated in the Promotion Communication, it is intended for the addressed recipient or category of recipient only and cannot be transferred. If you are not the intended recipient or within the intended category of recipient then the offer is null and void.

Officers, directors, employees, consultants or agents of Entresure or any of its subsidiaries, parent or associated companies, or any of its or their respective suppliers or vendors (including advertising, printing and publicity agencies) or any officers, directors, employees, consultants or agents of any entity connected with any Promotion, or relatives of any of the foregoing persons, “relative” shall include, but not be limited to, a spouse, partner, child or sibling and any person residing in the same household as any of the foregoing persons.

Unauthorized Persons are not permitted to participate in any Promotion.

If a non-Qualifying User participates in any Promotion, We reserve the right, without prejudice to any other rights under the Rules, to seek the return of any bonus, payment, award or other prize, including from that user’s Account.

We reserve the right, at Our sole discretion, to disqualify any player who cheats or who tampers or attempts to tamper with the entry process for, or the operation of, any Promotion, or whose conduct is in breach of the Rules, contrary to the spirit of the Rules or the intention of the relevant Promotion, or might, in Our reasonable opinion, bring Us, any of Our Group companies or any of Our or their respective brands into disrepute.

Entresure reserves the right to change the value of rewards points or promotional items or the cost of rewards at any time and to limit access to rewards to any person of their choosing, at the sole discretion of Entresure

You agree to repay any voucher amounts that are issued to you as a result of falsified transactions created, including but not limited to such events such as creation as false accounts and policies where the intention is not to retain cover.

Qualifying Deposits

Unless the applicable Specific Promotional Terms indicate that a “no purchase necessary” route is available (or such other dispensation is available), participation in any Promotion is subject to You having made the required minimum deposit as may be required from time-to-time into Your Account, once opened, (Qualifying Deposit) unless the Specific Promotional Terms specify that a different Qualifying Deposit amount is required.

Transfers made between user Accounts (user transferring money to user “B”) and reverse cash outs do not qualify as deposits for the purpose of any minimum Qualifying Deposit requirements.


The Refer and earn referrals service is only available to clients and staff members.

When using the Refer and earn service, you hereby consent to us accessing the contacts from your device in order to gather their contact details. In the event that the contact details are not on your phone, you agree to provide the details of the person you wish to refer, manually through the application.

The FAIS Act states that a person who is not an authorised Financial Services Provider (FSP), accredited or is not a mandated representative of a FSP is not permitted to give advice on financial products or provide any financial intermediary services to any other person.

No referrer is allowed to give advice or intermediary services in respect of any financial service including but not limited to insurance, to prospective policy holders or act as an in-between insurance agent in any way.

Insurance law prohibits inducement and therefore no Referrer may offer a referee an incentive to become a policy holder with us. Therefore a referrer may not bring any prospective policy holder under the impression that he/she may be obliged in any way to take out a policy with us.

You must always act in accordance with the Terms and Conditions as set out above.

We will not be liable for any illegal or unlawful actions or misrepresentations made by the Referrer to the Referee in respect of this service or any Entresure products. The referrer is not mandated to act as a representative, agent or authorised to incur any obligations or liabilities on our behalf or to give any warranties, representations or undertakings of any nature on our behalf


We respect your privacy and therefore any information obtained through the use of our services on the app is subject to the Terms and Conditions as set out in our Privacy Policy (Also outlined below under “Privacy Policy”). Our Privacy Policy explains how, why and when we collect, use, share and store your personal information.

Intellectual property

You are not permitted to use any of our logos, trademarks, slogans or any other device or form of intellectual property belonging to us in general and in particular relating to the services through this Entresure app.

You may not copy, reproduce, display, reverse engineer or use any intellectual property in any manner whatsoever without our prior written consent.

By using Entresure services and Application you agree to not copy content, processes, user experience, designs and methodologies in order to provide any service that is competitive or to create derivative works thereof.

Unauthorised or unlawful use of our intellectual property will result in us taking legal action you.

Amendment of agreement

We have the right to amend or add new Terms and Conditions for the use of the service channels or value add services at any time. Whenever we materially change this agreement, we will electronically update this agreement, the Privacy Policy, the Disclaimer and the other annexures that are applicable. We will notify you of the updated version. If you do not agree with the amendments and fail to notify us of your intention to end the agreement within the 7(seven) day period, it shall be assumed that you accept the amended or new Terms and Conditions.

You agree to review the Terms and Conditions of this agreement, Privacy Policy, Disclaimer and all other annexures whenever you access the referral channels for any such amendments. Save as expressly provided to the contrary in this agreement, the amended version of the agreement shall supersede and replace all previous versions thereof.

Termination of agreement

We can terminate this agreement at any time or end your right to use the services provided through the Entresure app upon providing you with reasonable notice. This will not affect instructions given to us whilst using the services available through the Entresure app before the agreement has ended.

We reserve the right to terminate your right to use the services provided through the Entresure app should any one or more of the following events occur:

  • You commit fraud or we suspect that you have done so;
  • Where we are under the impression that your behaviour was inappropriate or constitutes misconduct.
  • If you breach this agreement;
  • If you no longer have access to the equipment or services necessary to use the services. For example where the cellular phone company has deregistered your contact number.
  • If the law requires us to do so.

You agree that we can provide information about the products or services offered through the Pinapple app or this agreement by any means, including but not limited to publishing a notice on our app itself or using electronic means, including SMS or email.


Every clause of this agreement is severable from the others including the clause headings. The clause headings have been inserted for convenience and will therefore not be taken into consideration in its interpretation. If one or more of the clauses are invalid it will not mean the entire agreement is invalid and as such the rest of the clauses contained in the agreement will still be valid and apply.

Privacy policy

By using this Entresure app you acknowledge and agree to the Privacy Policy of the app which is set out below.

The Privacy Policy relates to the collection and use of personal information you may supply to us through your use of the service channels on the Entresure app and such policy therefore governs the manner in which your personal information will be dealt with.

Personal information for the purposes of this document means all information specific to you, which is provided to us through the use of our app. In other words, information that identifies you. This includes but is not limited to the following personal information that you may provide to us when using the app:

  • Your name and surname;
  • RSA identity number or date of birth;
  • Contact numbers;
  • E-mail address.

By using any of the services on our app you hereby consent that we may send you promotional material or details which we think may be of interest to you.

Entresure is allowed to contact you via email, push notification, Whatsapp, phone calls, SMS or other forms of communication to inform you of offers, product information, special offers, discounts and competitions.

Please note that you will not be allowed to use the services unless you consent to us using your information for marketing purposes in the future.

By using the Entresure you consent that select non- monetary information relating to your insurance, performance, asset-register, personal information and connectivity will be shown to other users in the interest of transparency and treating other community members fairly. If you wish to adjust what other users can see, you can do so from privacy settings on your profile.

All information collected is processed solely for the purpose it is obtained, namely offering and providing Entresure services and products to users.

Data collected is done so in accordance with the POPI Act and is processed and utilized in accordance with POPIA requirements.

User generated content:

You are solely responsible for your conduct and any data, text, files, information, usernames, images, graphics, photos, profiles, audio and video clips, sounds, musical works, works of authorship, applications, links and other content or materials (collectively, “Content”) that you submit, post or display on or via the Service.

You must not create or submit unwanted email, comments, likes or other forms of commercial or harassing communications (a/k/a “spam”) to any Entresure users.

By using our Service you understand and agree that we are providing a platform for you to post content, including photos, comments and other materials (“User Content”), to the Service and to share User Content publicly. This means that other Users may search for, see, use, or share any of your User Content that you make publicly available through the Service, consistent with the terms and conditions of this Privacy Policy and our Terms of Use

Finding friends on Entresure:

  • If you choose, you can use our “Find friends” feature to locate other people with Entresure accounts either through (i) your contacts list, (ii) third-party social media sites or (iii) through a search of names and usernames on Entresure.
  • If you choose to find your friends through (i) your device’s contacts list, then Entresure will access your contacts list to determine whether or not someone associated with your contact is using Entresure.
  • If you choose to find your friends through a (ii) third-party social media site, then you will be prompted to set up a link to the third-party service and you understand that any information that such service may provide to us will be governed by this Privacy Policy.
  • If you choose to find your friends (iii) through a search of names or usernames on Entresure then simply type a name to search and we will perform a search on our Service.

Note about “Invite Friends” feature: If you choose to invite someone to the Service through our “Invite friends” feature, you may select a person directly from the contacts list on your device and send a text or email from your personal account. You understand and agree that you are responsible for any charges that apply to communications sent from your device, and because this invitation is coming directly from your personal account, Entresure does not have access to or control this communication

Automatically Collected Information

In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, information about the phone you are using and information about the way you use the Application.

When you visit the application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within. We will not share your current location with other users or partners.

If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application.

We use third-party analytics tools to help us measure traffic and usage trends for the Service. These tools collect information sent by your device or our Service, including the web pages you visit, add-ons, and other information that assists us in improving the Service. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User.

Do third parties see and/or have access to information obtained by the Application?

Yes. We will share your information with third parties only in the ways that are described in this privacy statement.

We may disclose User Provided and Automatically Collected Information:

as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

Obtaining credit information from 3rd parties

By using the Entresure app you are consenting we may obtain your credit, ITC, and vehicle details from selected 3rd party service providers. We may also collect and use publicly available data relating to you or your assets.

Data Retention Policy, Managing Your Information

There may be links from the Service, or from communications you receive from the Service, to third-party web sites or features. There may also be links to third-party web sites or features in images or comments within the Service. The Service also includes third-party content that we do not control, maintain or endorse. Functionality on the Service may also permit interactions between the Service and a third-party web site or feature, including applications that connect the Service or your profile on the Service with a third-party web site or feature. For example, the Service may include a feature that enables you to share Content from the Service or your Content with a third party, which may be publicly posted on that third party’s service or application.

Data protection:

We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 72 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at info@Entresure.co.za and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.


We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at info@Entresure.co.za We will delete such information from our files within a reasonable time.


We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Your privacy is important to us. We will therefore not sell, rent or provide your personal information to unauthorised entities or other third parties, for their independent use, without your consent, excluding in app information relating to your insurance/ asset activity.

If at any stage, after you have given us your consent, you no longer wish that we use your personal information, you may at any stage withdraw your consent by uninstalling the Entresure app from your mobile device and notify us either telephonically or by email of the withdrawal of your consent.

We have the highest regard for the privacy of the personal information obtained through the use of our app, and therefore will only use the personal information obtained subject to the Terms and Conditions of this agreement and for the purpose for which it was collected and only for the purposes of positively identifying the user when the app is accessed as well as in order to quote you.

We value the information you chose to provide and which we collect from you and will take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration.

The information we maintain concerning you is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.

In this regard however, we cannot guarantee the security of any personal information that you disclose through our app. You therefore accept the inherent risk of providing information when using our app and will not hold us, our directors, employees or agents responsible for any breach of security.

The following are the instances when we will be entitled to disclose the personal information obtained from you:

  • When any regulatory authority for the various financial sectors requests same; To comply with any regulation passed under relevant legislation, or any legal process; To enforce and protect our rights and property(including intellectual property) ;
  • When you have expressly authorised us to do so.

Please ensure that you have read and understood the Terms and Conditions of this Privacy Policy before you provide us with your personal information.

We reserve the right in our sole discretion to amend this Privacy Policy from time to time. You agree to review the Privacy Policy whenever you visit our app for any such amendments. Save as expressly provided to the contrary in this Privacy Policy, the amended version of the Privacy Policy shall supersede and replace all previous versions thereof.

Community Engagement

We want to create an open, caring and respectful Community. To help us do this, you agree that your use of the Community and your Contributions must:

  • be accurate and genuinely believed
  • avoid quoting out of context and include a credit for the original author as the source of material
  • comply with all applicable domestic, foreign and international laws that govern the content which makes up the Contribution

You also agree that your use of the Community and Contributions will not:

  • be defamatory, unlawful, obscene, offensive, hateful, abusive, inflammatory, threatening, invasive of anyone’s privacy, or otherwise objectionable
  • promote discrimination on grounds of race, sex, religion, nationality, disability, religion or belief, sexual orientation, being a transsexual person, or age
  • infringe any intellectual property rights including copyright, design right, database right, patents, trade mark, moral or performer’s right or any other third party right
  • be likely to harass, upset, alarm or cause distress to any other person
  • contain an instruction, advice, or content that could cause harm or injury to individuals or to computers or systems
  • encourage anyone to commit any unlawful or criminal act or condone any unlawful or criminal act
  • give the impression that the Contribution emanates from Bupa (or any of its group companies) if this is not the case, or impersonate any person, or misrepresent your identity or affiliation with any person
  • contain any advertising, canvassing or business acquisition messaging or redirect customer to different websites or products

Whenever you upload material to the Community, or to make contact with other users of the Community, you must comply with our Acceptable Use Standards. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site is defamatory of them, a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We reserve the right to restrict access to any function, service or tool within the app if these terms are violated.

Telephonic Contact

Authorised Financial Services Provider (FSP): Entresure is an authorised financial services provider – we do not give financial advice

As displayed on the app we will store, process and share your information: We will store and process your information, and share it with our partners (for the purpose of fulfilling the insurance contract only). We will also assess your data held with information bureaus at our discretion. We need to do so to meet our obligations to you under this contract and in the normal course of business.

Replacement of existing cover : when cancelling an existing cover you must consider the following :

  • Current insurer charging a cancellation fee
  • Checking the product features and benefits (excess fee and what you are covered and not covered for)
  • Exclusions differences between our policy and the current policy
  • Premiums and annual premium increases

As you know we do not give financial advice and you need to decide if replacing is the correct decision for you

Please review all data provided on the app carefully. Your cover is based on this information and incorrect answers may result in claims not being paid at claim stage

Please note that every chat on the app and calls will be kept for record keeping and can be made available to you upon request .

Please note that if we do give you a call the person calling you may be acting under supervision.


By using the Entresure app you acknowledge and agree to the following Disclaimer.

Use of the app and the related products and/or services shall be governed by, and construed in all respects in accordance with the laws of South Africa, and subject to the exclusive jurisdiction of the South African courts. The content of the app is not provided for or intended for the use of customers and/or users outside the jurisdiction of South Africa.

Use of this Entresure app or the information, products and services available on this Entresure app is at the user’s own risk. Notwithstanding the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, we accept no liability whatsoever relating to any loss, expense, claim or damage, whether direct, indirect or consequential, arising from the use and/or reliance upon the information on this Entresure app or any actions or transactions resulting there from even if we have been advised of the possibility of such loss, expense, claim or damages.

We also do not endorse, warrant or make any representations about the content, products, services, security or reliability of such other products and services.

Please note we have no control over such third parties products or service. We are therefore not responsible for any loss or damage you suffer, whether directly or indirectly because of a third party’s products or services or the use of such products or services. You hereby agree to indemnify us and hold us harmless for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from or that you may suffer, or cause in this regard.

We are not responsible for any error or delay that may arise as a result of you being unable to access the services due to error on your equipment, software or services provided to you by third parties.

Whilst we will at all times use our best efforts to ensure that our app operates as it was designed by us, we cannot warrant that the services are compatible with, or will operate with your mobile device or any software/hardware that you have on your mobile device.

We make no representation or warranty, whether express or implied, as to the operation, integrity, availability or functionality of our app or as to the accuracy, completeness or reliability of any information obtained from this app.

We also make no warranty or representation, whether express or implied, that the products, information or files available on this app are free of viruses, destructive materials or any other data or code which is able to corrupt, compromise or jeopardise the operation or content of your mobile device, network or your hardware or software. You accept all risks associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise or jeopardise the operation or content of your mobile device, or your hardware or software.

We accept no responsibility for any errors or omissions on our app.

We may, in our sole discretion, at any time, suspend or terminate the operation of our app or any of the products or services provided in terms of this app, without prior notice. We may also at any time discontinue or disable certain parts of the services available through this app for the purposes of maintenance or upgrades or other causes beyond our control. In the event that these service channels are unavailable as stated, we request that you call our contact centre in order to make necessary changes or make queries on your policy.


The User agrees to indemnify, defend and hold Entresure, its partners, affiliates, contractors, officers, directors, employees and agents harmless against, all liabilities, damages and costs including attorney fees and costs payable to third parties arising out of a claim or dispute against Entresure arising directly or indirectly from the User’s acts and/or omissions to act in using the Services pursuant to the Terms.

Entresure shall not be liable for the content and/or information, or the accuracy thereof, as uploaded by the User.

In no event shall Entresure, its licensors, its suppliers, or any third parties mentioned on the App or during the rendering of the Service be liable for any damages, including, without limitation, direct, indirect, incidental, special or consequential damages, personal injury/wrongful death, lost profits, or damages resulting from the use of or inability to use the App and/or Service, the content, or arising out of the use of or inability to use the Service, even if we have been advised of the possibility of such damages, whether based on warranty or contract and whether or not Entresure, its licensors, its suppliers, or any third parties mentioned on the Entresure Insurance App and Service are advised of the possibility of such damages.

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